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General

Customer Support

  • Phone Support
  • Email Us

Order Status

  • Current Production Times
  • MERV 13 Pre-Pleat COVID Update
  • EZ Flow COVID Delays
  • Has my order shipped?
  • Your filters haven't arrived but your tracking shows delivered
  • When will my backorder arrive?
See all 7 articles

Returns

  • How to Return Filters
  • When will I get my refund?
  • International Returns
  • Restocking Fees
  • LTL/Pallet Return Policy
  • Packing and Sending Your Return

Product Issues

  • Filter Fit Guarantee
  • Order Damaged in Transit
  • 80055 Filter Model New Look

Pricing and Billing

  • Wholesale Accounts
  • When do you charge for an order?
  • Setup a Business Account - NET 30
  • Bulk Purchase Discount
  • Price Protection
  • Where can I find locally?
See all 13 articles

Your Account

  • Commercial Filter Program
  • I can't login to my account, it's been awhile.
  • I forgot my password
  • How do I edit my account information?
  • How do I create an account?
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