General

Customer Support

• Phone Support
• Email Us

Order Status

• Current Production Times
• MERV 13 Pre-Pleat COVID Update
• EZ Flow COVID Delays
• Has my order shipped?
• Your filters haven't arrived but your tracking shows delivered
• When will my backorder arrive?

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Returns

• How to Return Filters
• When will I get my refund?
• International Returns
• Restocking Fees
• LTL/Pallet Return Policy
• Packing and Sending Your Return

Product Issues

• Filter Fit Guarantee
• Order Damaged in Transit
• 80055 Filter Model New Look

Pricing and Billing

• Wholesale Accounts
• When do you charge for an order?
• Setup a Business Account - NET 30
• Bulk Purchase Discount
• Price Protection
• Where can I find locally?

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Your Account

• Commercial Filter Program
• I can't login to my account, it's been awhile.
• I forgot my password
• How do I edit my account information?
• How do I create an account?